Delete Your Account

Last updated: 25 April 2026

You can request full deletion of your Evidence Tracker account and all associated data at any time. This page explains how to make that request, what data will be deleted, and how long it takes.

1. How to Request Deletion

To request account and data deletion, send an email to support@evidencetracker.org with:

• Subject line: Delete Account Request
• In the body: the Google account email address you used to sign in to the app

That is all we need. You do not need to provide a reason, and we will never ask you to justify the request.

2. What Data Will Be Deleted

Upon receiving your request, we will permanently delete the following:

• All evidence entries — photos, documents, notes, voice memos, and metadata associated with your account
• All Oren AI conversations — chat history and any AI-generated summaries or reviews
• All custody logs — parenting time records, custody events, and handover logs
• All uploaded documents — any files you imported or attached as evidence
• All financial records — transactions, receipts, and bank statement imports linked to your account
• All communication and wellbeing logs — messages, tone records, and child wellbeing observations
• Account metadata — your email address, display name, jurisdiction, and any other profile information
• OAuth tokens — any Google (Gmail, Drive, Calendar) authorisation tokens we hold on your behalf, revoked and deleted

3. What Data Is Retained

Evidence Tracker is a local-first application. The vast majority of your data lives on your device in an encrypted SQLite database, not on our servers. The only user-identifiable data held on our infrastructure is OAuth tokens (required to access Gmail/Drive on your behalf when you initiate a sync), and those are deleted along with everything else.

We retain anonymous, aggregated usage statistics only — for example, "number of users who enabled iCloud sync this month" or "total AI credits consumed across all accounts." This data cannot be linked back to individual users and is not subject to deletion because it contains no personal information.

4. Retention Period

All data is permanently deleted within 30 days of request. We retain anonymous aggregated usage statistics only, which cannot be linked back to individual users.

We commit to responding to your deletion request within 7 days of receipt, and to confirming completion by email once the 30-day deletion window has closed.

5. Deleting the App Itself

Deleting the app from your device removes the encrypted local SQLite database along with it, including all evidence stored on that device. However, if you had iCloud backup or Google Drive backup enabled, copies of that data may persist in your personal Apple iCloud account or Google Drive under the app-specific folder. To remove those, delete the respective files from your iCloud or Google Drive account directly — we cannot access them.

6. Revoking OAuth Access Separately

If you would prefer to revoke Evidence Tracker's access to your Google account without deleting your account, you can do so at any time from your Google Account settings: myaccount.google.com/permissions. This will stop the app from accessing Gmail, Drive, or Calendar but will leave your local evidence data intact.

7. Contact

All deletion requests and related questions go to:

Evidence Tracker
Email: support@evidencetracker.org
Response time: within 7 days
Deletion window: within 30 days of request
Jurisdiction: Australia

If you are not satisfied with our handling of your request, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.